Feedback

  • Angliss Water Bottles - Feb 2019

    Thank you for your recent feedback on the water bottles handed out during orientation in 2019.

    We have provided feedback to our supplier addressing student concerns on leaking bottles. The supplier has now checked every water bottle for leakage and has reassured us that the water bottles are not faulty. If you continue to experience an issue with these, please let the student services team know.

    - Elysia Corallo, Student Opportunities Coordinator

  • Recycling services - July 2018

    The Institute is aware that current waste management practices may not meet student expectations.

    A recent independent waste audit undertaken at the Institute’s La Trobe Street campus has made a number of recommendations which are currently being reviewed by a working party which includes student representation.

    This working party is part of a broader Environmental Sustainability Committee which meets monthly to discuss and address sustainable practices.

    Any changes to waste management within the Institute will be published widely including on myWAI where a “green” webpage to promote sustainable initiatives, is under-development.

    - Kim Blamey, Supervisor Environmental Services

  • Use of caged eggs - April 2018

    William Angliss Institute has sourced alternative products and will switch from caged eggs to a cage-free, barn laid egg at a 10% cost increase. 
     
    We were not able to move to a free range egg for a few reasons; the supplier cannot guarantee regular supply, there are strict food safety arrangements for free range eggs, and the inconsistency in free-range eggs to guarantee our final food production.
     
    Although this may not be an ideal outcome, we hope you will support this new arrangement.

     

  • Coffee Quality - April 2018

    Thank you for your recent feedback in relation to the quality of our coffee unfortunately [William Angliss Institute Retail Outlets] are locked into a contract using a Nestle blend of coffee (so we cannot change the blend). We do however send all of our staff to coffee training.

    I would be interested in understanding what the issue was with the coffee, this will assist us in addressing the issue.

    I will discuss the issue with our manager and get him to monitor the standards and should you have any issues with your coffee please send it back to [Cafe 555/The Bakeshop staff] and we will gladly rectify the issue in the meantime if you would like to come and see myself or Nathan we will gladly make you a new coffee.

    - Cindy James, Retail Operations Coordinator

  • Meat in vegetarian dishes - Apr 2018

    Thank you once again for your feedback, I am unsure how this occurred however I have instructed our chef to do regular briefings with the staff so that they are aware of the dishes, and also use separate serving utensils for the vegetarian dishes.

    Should you have any issues again please bring the item straight back to [Cafe 555 staff], and we will gladly rectify the issue.

    - Cindy James, Retail Operations Coordinator

  • Student Reps Planning Session - Nov 2017

    Our Student Representatives presented some student feedback received via various forums at a 2018 planning session. The following suggestions were presented and actioned!

    Suggestions box – a suggestion box is now available within the Student Services office (and occasionally placed on the Student Services counter at key student events). Please place your written feedback either anonymously or with your contact details in this box and we will attend to it as soon as possible. Alternatively you can email us any time at studentservices@angliss.edu.au.

    Dishwashing liquid – you would’ve seen already that a dishwashing liquid dispenser is now available within the kitchenette in the Student Lounge (Building C, Level 1). Let Student Services know if a refill is required. We do also ask that if you use one of our mugs in the kitchenette cupboard to please wash and return it to the cupboard after use!

    Student Lounge opening hours – The Student Lounge opening hours are now displayed at both main entrances, and referenced here for your information:

    During semester
    Monday to Friday: 7:00am - 10:00pm
    Saturday: 10:00am - 2:00pm

    During semester break
    Monday to Friday: 8:30am – 5:00pm

    - Karen Ieng, Student Opportunities Coordinator

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